FAQ
1. What is homesandhound?
homesandhound is an ecommerce store that offers a wide range of stylish and practical products for hair care and athletic recovery. We provide innovative solutions to enhance your daily routines.
2. What types of products does homesandhound sell?
homesandhound sells a variety of products including hair rubber band remover tools and kinesiology tape. Our products are designed to be both stylish and effective.
3. What is the return policy?
We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more information, please refer to our refund policy.
4. How do I start a return?
To start a return, please contact us at henshawowen092@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
5. How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
6. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.
7. Can I exchange an item?
If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.
8. What is the European Union 14 day cooling off period?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
9. How can I contact homesandhound?
You can contact us by email at henshawowen092@gmail.com. You can also reach us by phone at 07577663598. Our physical address is 51 Maudslay Road, Coventry CV5 8EJ, United Kingdom.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at henshawowen092@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send